Michelle is the Clinical Governance Lead at Home Instead, one of the UK’s largest domiciliary care providers, supporting 265 franchise offices nationwide. Her role focuses on embedding a robust clinical governance framework to ensure safe, high-quality care in clients’ homes, particularly in relation to delegated healthcare activities (DHA).

Michelle works nationally to shape governance, policy, and training structures that enable care professionals to deliver delegated tasks safely, confidently, and in line with best practice.

She has been a registered nurse for 21 years and hold a Specialist Practitioner Qualification (SPQ) in District Nursing. With over 15 years of experience in complex care and homecare, her career began within the NHS and has evolved across a range of clinical, leadership, and strategic roles. Michelle has contributed to the development of the national guiding principles for the safe delegation of healthcare activities, working collaboratively with Skills for Care, the Department of Health and Social Care, and a wider group of national stakeholders. Her focus has been on ensuring safe training, competency assessment, and professional accountability within social care.

Alongside my national leadership role, Michelle is pursuing a PhD in Ageing, exploring workforce retention in domiciliary care and the emotional and psychological impact of care work on the workforce. Her research examines how organisational support, self-efficacy, and emotional labour influence care professional retention.

In 2024, she was honoured to be awarded the title of Queen’s Nurse for my contribution to social care nursing. She is also a Social Care Nurse Research Intern with the NIHR and contribute to the Social Care Nurse Advisory Council (SNAC) workstreams on delegated healthcare.